DoorDash will not let NYC drivers tip with out app

Final week I positioned a big dinner order for myself and some buddies by means of DoorDash. There was no possibility so as to add a tip when inserting the order, however I wasn’t too anxious—DoorDash assured me that I might go away a tip after the order was positioned or delivered.

I used this service for the primary time since November of final yr, and DoorDash has made some huge modifications since then: to protest New York’s regulation guaranteeing a minimal wage for supply drivers. the platform has eliminated the power so as to add suggestions if you place an order. Now in New York, prospects like me who need to proceed to tip should achieve this after inserting an order.

It wasn’t till I went again so as to add a tip to my dinner order that I noticed how difficult DoorDash had made the method, even after the preliminary cost. On the DoorDash web site, I seemed by means of the receipt and previous order pages to discover a means so as to add a tip. I scanned the affirmation e mail for the “add tip” possibility. Nothing.

The one means so as to add a tip is to ship a message to DoorDash buyer assist through chat and ask them so as to add the tip manually. Aggravated, I requested why there was no possibility so as to add a tip to the individual delivering my meals after paying and acquired a imprecise reply about how DoorDash was updating programs. Then the dialog ended abruptly.

Take a look at from one other Edge The reporter discovered comparable limitations to receiving suggestions. Within the DoorDash app, the “Add Tip” possibility is on the high when viewing a previous order. However there isn’t a such possibility on-line. I haven’t got the DoorDash app and do not want it, however I want to have a simple means so as to add suggestions for my drivers.

DoorDash has a powerful presence even outdoors of its personal app: some eating places use firm infrastructure on their web sites to course of orders. It isn’t at all times apparent that DoorDash is concerned, however supply drivers might miss out on suggestions if there are limitations to including the tip. Take on-line order web page for Han Dynasty, a Brooklyn restaurant utilizing DoorDash. There is no such thing as a possibility to go away a tip when inserting an order; There’s additionally no point out of the choice so as to add a tip after the actual fact.

DoorDash did not instantly reply to my questions on whether or not this was a bug or a characteristic.

DoorDash’s choice to extend post-order suggestions is the corporate’s means of throwing a match over the brand new $17.96 minimal hourly wage for supply drivers. Asserting a change in how they tip, DoorDash known as New York’s regulation is “ill-conceived” and “excessive.” Supply staff used to earn about $7.09 an hour regardless of performing harmful and sometimes thankless job.

“We all know that tipping remains to be an necessary means for shoppers to indicate their appreciation for Dashers, so shoppers will proceed to have the ability to tip after inserting an order and for 30 days after ordering,” the corporate wrote in its announcement of the tipping modifications. And sure, it is true, there may be nonetheless a means so as to add a tip to your DoorDash order—the corporate will simply drive you to do it.